URL: relais-christine.com\nEntreprise, organisme : RELAIS CHRISTINE\nRCS PARIS : Paris B\nCapital social : 30 400 EURO\nTVA N° :FR47387571789\nSiège social :\nSNC CHRISTINE\n3, rue Christine\n75006 Paris - France\nTel: + 33 1 40 51 60 80\nFax: + 33 1 40 51 60 81\ncontact@relais-christine.com\nLa SNC Christine a déclaré un index global de 90, décliné par indicateurs comme suit :\n- Pay gap indicator: 40\n- Individual increase rate gap indicator: 25\n- Return from maternity leave indicator: 15\n- High pay indicator: 10\nSite objective: Promotion of the establishment\nPublishing director, legal representative: M. Jean-Luc CHOMAT\nEditorial manager: Mr Nicolas EGLOFF\nWeb master, design, editing, art direction: SAS WIHP\nPhotography: @MrTripper, Christophe Bielsa\nVideos: Purée Maison\nWeb hosting: SAS WIHP\nPresident of SAS WIHP: Vincent RAMELLI\nThis site presents:\n● An informative content\n●An online data collectionLoi informatique et liberté : le site fait l'objet d'une déclaration auprès de la Commission Nationale Informatique et Liberté. You have the right to access, modify, rectify and delete data concerning you (art. 34 of the French Data Protection Act). To exercise this right, please contact: contact@relais-christine.com Property: This site and the information it contains are protected by French intellectual property law and international conventions. Except for use within the family circle or for private purposes, the site and no element of its content may be reproduced, republished, retranscribed, modified or retransmitted without the prior authorization of the rightful owners.\nCONDITIONS GÉNÉRALES DE VENTE These general conditions of sale apply to all reservations made at CHATEAU DES FLEURS, by an individual customer.\n1. Preamble1. The purpose of these general terms and conditions is to define the terms and conditions under which Relais Christine allows its customers (hereinafter referred to as "the Customer(s)") to benefit from all of the available Services, in particular reservations.\n- On the www.relais-christine.com siteSNC CHRISTINE operates the Relais Christine reservation site. This website allows you to book rooms at the hotel.\n- By telephone on +33 (0)1 40 51 60 80 80- On site at the hotel reception.\n- Through agencies selected by Relais Christine.\n- Through Partners.\n2. Any reservation made via the www.relais-christine.com website implies consultation and full and unreserved acceptance of these general terms and conditions, as well as of the conditions of sale for the rate reserved, which are expressly mentioned in the description of the rate selected at the time of reservation.\nThe Customer must confirm by ticking the box that he/she has read and accepts these general terms and conditions and the conditions of sale for the rate reserved before definitively validating his/her reservation; no reservation is possible without this agreement.\nFor all other reservation methods, the Customer receives the general terms and conditions of sale with the confirmation of his/her reservation. Confirmation of a reservation implies acceptance of the present terms and conditions of sale and full and unreserved acceptance of their provisions.3. The customer has the option of saving and editing the present terms and conditions using the standard functions of his browser or computer.\n4. The Site contains the following information:\n- the legal notice enabling precise identification of the company SNC CHRISTINE and indicating its corporate name, its registered office, its individual identification number for value added tax purposes,\n- the e-mail address and telephone number enabling contact with Relais Christine,\n- the essential characteristics of the accommodations offered by Relais Christine,\n- the essential characteristics of the complementary and optional services offered,\n- the prices including all taxes,\n- the conditions of sale of the reserved rate,\n- the terms of payment,\n- the general conditions of sale,\n- the period of validity of the offers and their price.\n5. The Customer, prior to the reservation, declares that this reservation is made for his/her personal needs. The Customer, by virtue of his status as a consumer, has specific rights, which would be called into question in the event that the Services booked were not for personal use.\n6. All information communicated on the www.chateaudesfleur.paris site is presented in French as well as in other foreign languages.\n7. The Customer declares that he/she has full legal capacity to commit himself/herself under the present terms and conditions.\nAny reservation made by a minor (between 16 and 18 years of age) can only be taken into account by Relais Christine after obtaining a signed release from the legal representatives of the minor making the reservation and any accompanying minors. Relais Christine reserves the right to request any supporting documents necessary to authenticate the signature on the release form.2. DefinitionsFor the remainder of this document, the terms below shall have the following meanings:\n- "Reservation summary": dematerialized document summarizing the characteristics of the Services selected by the Customer on the www.relais-christine.com website. This document precedes the Customer's acceptance of these General Terms and Conditions of Sale and the Customer's entry of his/her bank details in the case of a prepayment or guarantee.\n- "Reservation Confirmation": dematerialized document sent to the Customer to inform him/her that his/her reservation has been taken into account, which summarizes the characteristics of the Services reserved by the Customer on the www.relais-christine.com.\n- "Customer": natural person acting exclusively for his or her own personal needs. \n- "Conditions of sale of the reserved rate": Price applied to the date selected by the Customer for a category of room with or without the breakfast option, associated with its payment conditions, its conditions for changing reservation dates or reserved Services and its cancellation conditions.\Reservation request": reservation request for rooms, products and Services at Relais Christine, made by the Customer.Partners": refers to any Service provider who has entered into a Service provision contract or partnership agreement with Relais Christine.Service": reservation for rooms, products and Services at Relais Christine made by the Customer.Site": refers to the Internet site www.relais-christine.com. Object1. These terms and conditions define the rights and obligations of the Customer and the company operating Relais Christine for all types of reservations (including remote reservations) for Services offered by Relais Christine.\n2. They govern all stages necessary for the reservation and follow-up of the reservation between the contracting parties.\n3. The customer acknowledges having read and accepted these terms and conditions of sale and the terms and conditions of sale for the fare booked.\n4. Modifications SNC CHRISTINE reserves the right to modify or supplement all or part of these general terms and conditions of sale at any time. In this case, the new version of the general conditions will be available on the Site with its effective date. Customers are advised to consult the general terms and conditions of sale regularly to take note of any changes. In any event, the Customer will be bound only by the version of the general terms and conditions in force at the time the Customer makes the reservation for the Service.SNC CHRISTINE is not liable for damages of any kind that may result from these changes and/or from the temporary unavailability or permanent closure of all or part of the Site or the Services associated with it, such as the online reservation space, the private space, the unavailability of the reservation center.5. Reservation1. The Customer chooses Services from those offered by Relais Christine according to his or her needs.2. The Customer declares that he has obtained from Relais Christine all the information necessary to make his choice and proceed with his reservation.3. The Customer acknowledges having taken cognizance of the nature, price, destination and booking terms of the Services available and having requested and obtained the necessary and/or additional information, in particular the Conditions of Sale of the fare booked, in order to make the booking with full knowledge of the facts.\n4. The Customer may reserve, on an individual basis, a maximum of three (4) rooms per reservation on the Site. For reservations of a greater number of rooms, the Customer may contact the sales team at sales@relais-christine.com\n5. The Customer is solely responsible for his choice of Services and their suitability for his needs, and Relais Christine cannot be held liable in this respect.\n6. The reservation is deemed accepted by the Customer at the end of the reservation process.\n7. All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or in return for payment. Any reservation made for a third party must be made in the name of the third party holding the reservation.\n6. Booking process1. Reservations made by the customer are made directly online on the Site or via the reservations department on +33 (0)1 40 51 60 80.\n2. The reservation request is confirmed as soon as the Customer receives the Reservation Confirmation sent by Relais Christine.3. Prior to any reservation, the Customer undertakes to complete the compulsory information requested when creating the reservation file.\n4. The Customer attests to the truthfulness and accuracy of the information provided.5. The booking procedure includes the following stages:\Step 1 - Choice of room and conditions of sale of the reserved rate,Step 2 - Selection, where applicable, of one or more additional services offered,Step 3 - Presentation of the summary of the reservation, its total price, Conditions of sale for the rate booked, including in particular payment and cancellation conditions, modifications if necessary to the choice of services (date, room, rate, additional service), and information concerning tourist tax,\n- Step 4 - Registration of contact details by the Customer,\n- Step 5 - General conditions of sale:\nOn the Site, the Customer confirms, by ticking the box, that he/she has read and accepts the present General Terms and Conditions and the Terms and Conditions of sale of the rate booked before definitively validating his/her reservation; no reservation is possible without this agreement.\For all other booking methods, the customer receives the general sales conditions with the booking confirmation. Confirmation of the reservation implies adherence to the present terms and conditions of sale and complete and unreserved acceptance of their provisions.\n- Step 6 - Recording of credit card numbers in the event of a guarantee or prepayment request,\n- Step 7 - Confirmation and validation of the reservation and payment by the Customer. Entering the bank details constitutes the Customer's acceptance and has the effect of contractually committing him/her to Relais Christine.\n- Step 8 - Receipt by the Customer of the booking confirmation e-mail. This e-mail summarizes the date of the reservation, the Services reserved, the prices inclusive of tax with details of applicable taxes, the Conditions of sale for the rate reserved (including cancellation conditions), accepted by the Customer, the general conditions of sale and the address of Relais Christine.\nIf the confirmation e-mail is not received within 24 hours of the Reservation, it is the Customer's responsibility to contact Relais Christine to ensure that the information provided is correct and that the reservation has been taken into account.\n7. Cancellation or modification by the Customer1. In accordance with article L. 221-28-12 of the French Consumer Code, customers are reminded that they do not have the right of withdrawal provided for in article L. 221-18 of the French Consumer Code.2. The Conditions of Sale for the fare booked and accepted by the Customer specify the terms and conditions for cancelling and/or modifying the booking. Reservations with prepayment for a non-refundable and non-cancellable rate cannot be modified and/or cancelled.3. In the case of reservations with prepayment for a non-refundable, non-cancellable fare, there is no refund for interruption of stay.4. Cancellation of a reservation made from the Site can be made directly on the Site via the "Your reservations" section, or with Relais Christine. For bookings made with Relais Christine, cancellations can only be made with the said hotel.\n- Changes to the booking can be made directly with Relais Christine, whose telephone number is specified on the confirmation e-mail received by the Customer.\n- In the event of a "no show", i.e. in the event of a reservation that has not been cancelled but for which the customer has not shown up at Relais Christine on the scheduled arrival date, and insofar as the reservation has been guaranteed by credit card or prepaid, Relais Christine will debit, as compensation, the sum of one night reserved, or will not reimburse the sum paid as prepayment. If more than one night has been booked, the cancellation conditions will apply in accordance with the Conditions of Sale of the rate booked.8. Cancellation by the hotelIn the event that the reserved room cannot be made available to the customer, or in the event of an exceptional event or force majeure, Relais Christine may offer the customer alternative accommodation or, failing this, a refund of the full amount paid for the stay. The alternative accommodation offered will be in a hotel of at least equivalent category, or if it is of a lower category, a room of a higher standard than that originally booked, for services of the same nature. Any additional costs associated with this relocation, for services of the same nature, will be borne by the Relais Christine originally booked. In the event of a relocation procedure, the customer may also request cancellation of the reservation, in which case an immediate refund will be made.\n9. Staying at Relais Christine1. All guests must present valid identification at check-in. If they fail to do so, Relais Christine may refuse to rent them a room and/or cancel the reservation they have made, with no possibility of reimbursement, if applicable, in accordance with the conditions of sale for the rate booked.\nForeign guests, including accompanying persons and teenagers over the age of 15, must complete an "individual police form". Children under 15 may appear on the card of an accompanying adult. The information contained in these forms is governed by article R.611-42 of the Code de l'Entrée et du Séjour des Etrangers et du Droit d'Asile (Code governing the entry and residence of foreign nationals and the right of asylum).\nCustomers may not bring third parties into the room without the express authorization of Relais Christine, which reserves the right to carry out any necessary checks.\n2. Cats and dogs are welcome provided they are kept on a leash in all communal areas of the establishment, it being understood that Relais Christine may refuse to accept any pet or other animal likely to present a safety risk to other occupants, the assessment of this risk being left to the discretion of Relais Christine. For reasons of hygiene, pets are not allowed in the restaurant areas (these provisions do not apply to guide or assistance dogs). To ensure peace and quiet, pets must not be left unattended.\nAn additional fee per pet may be charged, please refer to the Site for details of acceptance.\n3. The Customer accepts and undertakes to make reasonable use of the room and common areas provided. Any behavior contrary to the principles of safety and/or hygiene, morality and/or public order may lead Relais Christine to ask the Customer to leave the establishment, without reimbursement.\n4. Any damage caused by the customer or by the occupants of the room or the various areas occupied by the customer during the stay must be reported to the hotel reception or to the person in charge, and may be billed directly to the customer for the cost of repair.\nFor safety reasons and out of respect for everyone, smoking is strictly forbidden on the hotel premises. In accordance with the provisions of the French Public Health Code, which sets out the conditions for the application of the ban on smoking in places designated for collective use, smoking in the hotel exposes the customer to the fine stipulated for third-class offences, or to legal proceedings.\nPenalties equal to a maximum of the price of the room booked may be applied if the customer does not respect the notice forbidding smoking in the room.\n5. Le Relais Christine has internal rules and regulations for the use of its customers. The Customer accepts and undertakes to comply with the aforementioned regulations, the provisions of which apply both to the Customer and to any occupant of the Customer's property. In the event of a breach of the aforementioned regulations, Relais Christine may immediately evict the customer and all persons sharing his or her stay, without any compensation and/or without any reimbursement if payment has already been made. It may also refuse the customer any future reservations, as well as all other hotels in the group.\n6. Unless otherwise expressly agreed, the Customer must leave the room before 12.00 p.m. on the day the reservation ends. Failure to do so will result in the invoicing of an additional night.\n7. In the context of a health crisis or any other exceptional circumstance, if measures restricting access or even prohibiting the use of certain areas open to the public are taken by the Government or any other competent authority, the Customer is informed that Relais Christine may not make certain services other than accommodation available (access to the restaurant, swimming pool, gym, spa, etc.) or may only make these services available in part, without Relais Christine being held responsible. Le Relais Christine will make its best efforts to inform the Customer of this on the Site and/or on any other medium, as soon as possible.\nThe Customer will not be entitled to any reimbursement of the price paid or to any discount.\n10. Liability1. The photographs presented on the Site are not contractual. Although every effort is made to ensure that the photographs, graphics and texts reproduced to illustrate Relais Christine give as accurate an idea as possible of the accommodation services offered, variations may occur, notably due to changes in furniture or possible renovations. The customer is not entitled to any claim in this respect.\n2. In accordance with the laws and regulations governing intellectual property rights, the use and/or reproduction of all or part of the elements making up the offers present on the Site are strictly forbidden, as is any reproduction of the decor and/or characteristic elements of Relais Christine.\nIn order to respect the privacy and image rights of other Relais Christine customers, the Customer agrees not to take photographs of them within the Hotel or its outbuildings and/or to publish photographs taken under such conditions.\n3. Relais Christine shall not be held liable for any direct or indirect damage resulting from the actions of a third party, the Customer or Relais Christine's partners.4. Hypertext links may lead to other Relais Christine sites. Relais Christine accepts no responsibility for the content of these sites or the services offered. SNC CHRISTINE has implemented measures to protect and secure its information system against malicious acts. However, connecting to the Site and making a reservation implies that the Customer is aware of and accepts the characteristics and limits of the Internet, the lack of protection of certain data against possible misappropriation or piracy or the risk of contamination by any viruses circulating on the network. SNC CHRISTINE declines all responsibility in the event of misuse or incident linked to the use of the computer or any support allowing access to the Internet, maintenance or malfunction of the website or any other technical connection and the sending of information to an erroneous address.\n5. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the order at the Customer's expense, without prejudice to any civil or criminal action against the latter.\n6. Le Relais Christine reserves the right not to receive or to expel, without refund, customers whose dress is indecent, whose dress is intended to conceal the face (Law N°2010-1192 of October 11, 2010), customers whose behavior is noisy, improper or alcoholic, customers whose behavior is contrary to hygiene, morality and public order. Correct dress is required in the restaurants and in the public areas of the hotel.\nThe Customer must be courteous and respectful towards the hotel staff. On pain of exclusion without reimbursement, the Customer must refrain from any verbal or physical violence, any racist behavior or remarks or any form of harassment. 11. Prices1. Prices relating to the reservation of Services are communicated before and at the time of reservation.2. Prices quoted are per room for the number of person(s) and date(s) selected. Unless otherwise stated, additional services (breakfast, half board, full board, etc.) are not included in the price. Prices include VAT applicable on the day of booking, and any change in the VAT rate will automatically be reflected in the prices shown on the invoice date.3. Prices are confirmed to the Customer inclusive of all taxes, in the Hotel's commercial currency (the Euro), which in some cases may differ from the establishment's local currency. Prices quoted are valid for a specific period only. All reservations are payable in the hotel's local currency.\n4. If a rate requires payment to be made to Relais Christine in a currency other than that confirmed on the reservation, exchange charges (conversion and bank charges) are the responsibility of the customer. Please note that if a conversion of the currency confirmed on the reservation into another currency appears, it is given purely as an indication and is non-contractual, particularly in view of possible changes in exchange rates between the date of reservation and the date of stay at the establishment.\n5. Tourist tax, and any other taxes specific to the communes indicated for each rate, must be paid directly to the hotel, except in the case of online prepayment, where this amount may be included.\n6. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated at the time of invoicing. Indeed, prices may be increased by different taxes depending on the city/country. These taxes will be communicated to the Customer at the time of booking, if they are known to the Hotel at that time. Otherwise, they will be displayed at the Relais Christine reception desk. The customer undertakes to pay the various taxes, without any dispute, to Relais Christine.\n12. Payment1. The Customer provides his payment details either (i) to prepay the reservation before the stay, or (ii) as a guarantee for the reservation in the event of a "no show". In the case of a bank card, the information required is: the bank card number, with no spaces between the digits, the date of validity (it is specified that the bank card used must be valid at the time of the stay) and the visual cryptogram in the case of prepayment.\nLe Relais Christine has chosen SystemPay to secure remote prepayments. The customer's payment card is subject to security checks (outstanding balance, country of card, country of IP address......) by the designated partner, and may be refused for a number of reasons: stolen or blocked card, ceiling reached, input error, etc. In the event of a problem, the customer must contact the designated partner. In the event of a problem, the customer must contact his bank on the one hand, and the Establishment or any other entity on the other, to confirm his reservation of the Service and his method of payment.\nThe means of online payment available and communicated may be Visa and Mastercard, American Express, etc. This list is subject to change. This list is subject to change.2. Payment is debited at Relais Christine during your stay, except in the case of special conditions or rates, where payment is debited at the time of booking (prepayment on certain rates).3. In the case of payment at Relais Christine, the latter may accept different means of payment, but the customer must present the bank card used to guarantee the reservation or make the prepayment to the Establishment in order to verify the customer's identity. Relais Christine may also ask the Customer to show proof of identity in order to prevent credit card fraud.\n4. Cash payments may not exceed 1,000 euros. If the Customer's tax domicile is outside France, cash payments may not exceed 15,000 euros.\nIf the Customer has not prepaid his or her stay, the Establishment will ask the Customer, on arrival, for a deposit or authorization to debit the bank card to guarantee the stay, corresponding to the total amount of the nights booked, plus a flat-rate amount of 100 euros per person per day to guarantee extras. This same guarantee will be required from third-party guests.\nIf the Customer has prepaid for his stay, the Establishment may ask the Customer for a lump sum per person and per day to guarantee the extras.\nFor distance sales made by telephone, the Customer is informed that he will have to sign the sales receipt on arrival at Relais Christine.\n5. At the time of prepayment, the amount debited at the time of reservation includes: the price of the accommodation, taxes related to the accommodation, the price of the catering if breakfast is chosen, taxes related to the catering and any other additional services selected by the Customer, excluding tourist tax and/or any other tax due as a result of the Customer's stay in the Hotel.\n13. Personal data1. Your personal data requested as part of your reservation, i.e. your title, surname, first name, postal address, telephone number with country code, e-mail address, payment card details (number, type of card, name of holder, expiry date and cryptogram if transmitted to us) as well as any data communicated or generated by your navigation constitute confidential data.\n2. It is accessible only to SNC CHRISTINE, and to our subcontractor in charge of managing our "reservations" pages. Its purpose is to process your reservations and stays and; provided that you have accepted by checking the appropriate box, to send you our newsletter, or to respond to your requests or communicate commercial offers. They are kept for the time necessary for the commercial relationship established between the Customer and SNC CHRISTINE.\n3. Certain information requested in the forms is mandatory and is indicated by an asterisk. If you choose not to provide this information, we will not be able to process your request.\n4. In accordance with the French Data Protection Act of January 6, 1978, as amended, you have the right to access, rectify, delete and request the restriction of the processing of your personal data.\nYou also have the right to object to the processing of your data for legitimate reasons and the right to object to the processing of your data for commercial prospecting purposes, as well as the right to give us instructions on the fate of your data after your death.\To find out more about the processing of your data and all your rights concerning your personal data, please consult our privacy policy, available below. To exercise these rights, please contact the Relais Christine data protection officer either by post, at 3 Rue Christine, Paris (75006) - France or by e-mail at :contat@relais-christine.com.\n14. Agreement of proof1. Entering the required banking information, as well as accepting the present general terms and conditions and the booking voucher or request, constitutes acceptance of the Hotel contract, between the parties, having the same value as a handwritten signature.\n2. Computerized registers stored in SNC CHRISTINE's computer systems will be kept in reasonable conditions of security and considered as proof of communications, orders and payments between the parties.15. Force majeureSNC CHRISTINE shall not be liable to the Customer in the event of non-performance of its obligations resulting from an event of force majeure.\nThe Customer shall likewise not be liable to SNC CHRISTINE in the event of non-performance of its obligations resulting from an event of force majeure.\nForce majeure or fortuitous event shall be deemed to be those usually recognized by the French Courts.\n16. Applicable lawThese General Terms and Conditions of Sale are governed by French law.17. Entirety1. The present General Terms and Conditions of Sale, the conditions of sale of the fare booked by the Customer, and the booking confirmation express the entirety of the obligations of the parties.\n2. No general or specific condition communicated by the Customer may be integrated into the present general conditions.\n3. The documents forming the contractual commitments between the parties are, in decreasing order of priority, the reservation form or request (including the special conditions of the reserved fare) having been validated by the Customer and the present general conditions.\n4. In the event of any contradiction between the booking confirmation and these terms and conditions, the provisions of the booking confirmation shall be the only ones applicable to the obligation in question.18. Mediation1. The customer is informed by Relais Christine of the possibility of resorting to a conventional mediation procedure or any other alternative dispute resolution method, in the event of a dispute relating to these terms and conditions, under the conditions laid down in Title I of Book VI of the French Consumer Code.\n2. After having referred the matter to the customer service department or the hotel in an attempt to resolve the dispute amicably, and in the event of a negative response or the absence of a response within sixty (60) days from the date of referral, the customer may refer the matter to the Médiateur du Tourisme et du Voyage (Tourism and Travel Ombudsman) if he/she feels he/she must contest the hotelier's decision, by writing to Médiation Tourisme et Voyage BP 80303, 75823 Paris Cedex 17 - info@mtv.travel - www.mtv.travel. The Mediator may be contacted within twelve (12) months of the first complaint. SNC CHRISTINE also informs the customer of the existence of a European platform for Online Dispute Resolution ("ODR") to which the customer may have recourse. The customer can access this platform via the following link: http://ec.europa.eu/consumers/odr/.\nConditions Générales de Vente updated on 10/01/2024.